AI Sales & Support Agents in India
Bots that answer from your FAQs and PDFs, qualify leads, and pass angry or complex chats to staff—with full transcript.
Bots that read your PDFs, not the whole web
We begin with the questions support already answers every day. Those become the first knowledge set; edge cases stay with people.
Example: A test-prep centre gets hundreds of WhatsApp messages nightly about fees and batch timing. The bot answers from the 2026 fee PDF, shares a Calendly link for counselling, and if someone types “refund,” opens a Zoho ticket with the full chat attached.
What we ship
- Voice & tone matched to 3–5 approved sample replies.
- Optional tools: live order status, slot booking, CRM lead create—only when APIs exist.
- Dashboards: volume, handoff rate, and “unknown question” list to update FAQs weekly.
Safety
Mask obvious ID patterns before model calls when required; block advice you have not written; keep logs for audit.
Next step for AI Sales & Support Agents?
Send your URL and one goal; we reply with gaps and a short plan.
Get Started NowChallenges We Solve
We match fixes to the bottleneck—traffic, offer, speed, or follow-up.
! Common challenges
- • Leads slip after hours because no one replies on WhatsApp
- • Support answers the same product and refund questions manually
- • Slow first response hurts conversion on paid leads
✓ Our approach
- → LLM + search over your docs (RAG), not generic small talk
- → Handoff rules: refunds, legal/medical words, or “talk to human”
- → CRM or helpdesk ticket with chat pasted in
Results We've Delivered
Illustrative results; your market and offer will move the numbers.
35% more leads captured after hours
Coaching institute, WhatsApp + website chatbot
80% of FAQs resolved by AI
E-commerce brand, product + order support
Response time under 30 seconds
B2B SaaS, lead qualification chatbot
Tools & Technologies
Stack depends on what you already pay for; we do not force a new tool for its own sake.
Industries We Serve
Below are common shapes; your mix may differ after the audit.
Benefits & ROI
Pick KPIs in week one; we report against those only.
24/7 first reply
Under-a-minute answers on FAQs you approve
Sales gets only warmed threads
Frequently Asked Questions
How is this different from old chatbots?
Menu bots fail on free text. LLM-backed agents handle paraphrased questions but still use only your approved sources for facts.
Which languages?
English, Hindi, Hinglish, Tamil, Telugu, Marathi, and others depending on model coverage—we test with real customer phrases.
How does it know our products?
We index FAQs, PDFs, and tickets (RAG). Answers come from retrieved chunks. Unknown topics route to a human queue.
When must a human step in?
You set triggers: angry tone, large refunds, medical/legal risk, or the user asks for a person.
Where can it run?
Website widget, WhatsApp Business API, Meta Messenger/Instagram; voice pilots when latency and operator rules fit.
How long to launch?
FAQ-only: about 2–4 weeks. Order lookup or calendar booking via API: often 6–10 weeks with UAT.
Related reading
Get Started with AI Sales & Support Agents
Free audit · Reply with plan in about 48h · Stop or change scope with notice per agreement